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D&A Collection Corporation recognizes and respects the information/legislation set forth by PIPEDA and The Collection Agencies Act pertaining to privacy matters regarding client, customer and other 3rd party information. We possess a company privacy policy which combines the principles of both the PIPEDA and the Collection Agencies Act to ensure that each act and its contents are respected and followed. Our Quality Assurance principals are based on employee accountability and the handling of information and privacy issues are of no exception.
At D&A Collection Corporation, the basis of each customer relationship, many of which span many years, is trust. You have chosen to do business with D&A Collection Corporation and we feel obligated to honor that relationship with great care, beginning with the information you have disclosed to us. As financial services professionals entrusted with sensitive information, we respect the privacy of our clients, and the privacy of their customers. We are committed to treating customer's information responsibly. Our Privacy Policy serves as a standard for all D&A Collection Corporation employees for the collection, use, retention, disposal and security of private information.
OUR PRIVACY PRINCIPLES
1. Recognition of a Person's Expectation of Privacy
- We recognize and respect the privacy expectations of all people and make the safekeeping of all information a priority.
2. Use, Collection and Retention of Information
- We will collect, retain and utilize all information that we believe will be useful to conduct our business and to provide quality services to our clients.
3. Maintenance of Accurate Information
- We have established procedures to ensure that information is accurate, current and complete in accordance with reasonable business practices.
4. Employee Education
- Our employees are educated on the importance of maintaining the confidentiality of information and of our privacy policy. In the event of a privacy breach by an employee, appropriate disciplinary action will be taken.
5. Protection of Information via Established Security Procedures
- We will maintain physical, electronic and procedural safeguards to guard against unauthorized access to information.
6. Restrictions on the Disclosure of Information
- We will not reveal information to unaffiliated third parties for their independent use. However, we recognize the following exceptions, permitted by law, and therefore may provide specific information when:
- We are expressly authorized to provide such information by the individual.
- It is necessary to verify the accuracy of information provided to us with reputable information reporting agencies or merchants in accordance with standard financial industry practice.
- We must comply with certain laws that require mandatory disclosure of information. In such instances, we will limit disclosure to what is required by law.
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