SINCE 1988
- Full Service, National Third Party Collection Agency
- 3 Strategically Located Offices; Calgary, Mississauga, Montreal
- Outsourcing/First Party Call Centre Unit
- Retail/Consumer Collection Unit
- Commercial Collection Unit
- Commercial Credit Reporting Services (Authorized Equifax Agent)
BLUE CHIP CLIENT LIST
- Collection Service Provider To A Diverse Array Of Canada's Leading Corporations
ON LINE ACCESS
- Internet Accessible
- Full Suite Of On Line Services
- Customized Reports
TECHNOLOGICALLY ADVANCED COLLECTION DEPARTMENT
- 100% Call Recording, Live Call Monitoring
- Document And Call Record All Collector/Debtor Conversations
- Automated Dialer
- Predictive Dialer, Message Alert Technology
- Specialized Skill Set Distribution, Agent Specific Call Prioritization
- Real Time/Historical Reporting
- Technology Manages Collector Portfolios
- Paperless Environment
- Status Codes Allow For Easy Portfolio Overviews For Inventory Review Purposes
- Portfolio Customization
- Third Party Database Security Testing
- Database Encryption at Rest
PROACTIVE COLLECTION SYSTEM
- Vertical Market Specialization
- All Third Party Files Are Credit Scored, Scrubbed And Reviewed By Management Prior To Collection Activity
- Accounts Distributed By Region
- Each Portfolio Is Assigned A "Portfolio Supervisor"
- All Calls And Conversations Are Documented And Call Recorded For Quality Assurance Purposes
- Status Codes Allow For Easy Portfolio Overviews For Inventory Review Purposes
- Ongoing Management And Quality Assurance Reviews
LIMITED COLLECTOR FILE COUNTS
- Maximum Of 350 Collection Files Per Collector
COMPLIANCE AND QUALITY ASSURANCE DEPARTMENT
- Compliance And Quality Assurance Department Is Responsible For The Adherence Of Client Directives, Legislative Guidelines And To Ensure The Effectiveness And Proficiencies Of All Staff
FULL SERVICE SKIP TRACING DEPARTMENT
- Department Viewed As An Investment And An Integral Part Of Our Success
- Equipped With All The Latest In Technology, Tools And Techniques
FULL SERVICE LEGAL DEPARTMENT
- Legal Department Headed by Registered Paralegal
TENURED STAFF
- 200 Employees Nationally With An Average Tenure of 3.83 Years
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