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Our Quality Assurance Department is responsible for ensuring compliance with work standards and legislative guidelines. On a continual basis we analyze our performance metrics and tailor our training initiatives to address deficiencies and improve overall success. This process allows for swift recognition and implementation of corrective measures.
Components of our Quality Assurance Program include the following:
- Quality Control Procedures conducted by Managers
- Formal Audits conducted by the Quality Assurance Manager and/or Quality Assurance Officers
- Addressing Deficiencies
- Complaint Management
- Training and Coaching
D&A Collection Corporation is committed to the maintenance and the provision of quality service, pertaining to all facets of our organization.
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